Category: Milestones

When you put all of these elements together and sprinkle a bit of natural curiosity, freedom to experiment, and great collaborators, you get Experimental Communication. This isn’t the final step in the journey but it’s a launching point for even more exciting adventures. 🤠

The itch to learn something new led me to study cyberpsychology. After spending lots of time working on ways to communicate with users digitally, this was the perfect complement to my previous experience and it filled in a lot of the blanks left by usability and UX. After taking this…

At SAP, I was constantly tinkering with new technologies to find new ways of providing assistance to the people using our software. My amazing manager at the time helped me to set up my own team and our job was to talk to our customers to understand their needs, and…

I joined SAP in 2014 as an information developer and spent time working on a project to develop in-app help for SAP software. This also marked the start of my career as a professional video producer making explainer and promo videos for internal and external customers. I’ve developed training courses…

Never happy unless I’m learning something new, I went back to college to study multimedia, programming, and UX. I threw myself headlong into video production but also learned some programming in JavaScript and UI design as well which happily built on my previous experience in communication, usability and e-learning.

After 10 years in academia I made the move back into industry and worked as an instructional designer developing e-learning courses for the pharmaceutical and medical device industries. It’s not often that you get to combine all of your nerdy obsessions into one job but as an instructional designer I…

As my academic career developed, I published various papers and wrote two popular books on technical communication and joined the editorial boards of several journals. I began to get more and more requests to give keynotes and workshops at universities and conferences around Europe. I also served as external examiner…

While pursuing my PhD, I taught translation, computers, and research skills to undergrad and postgrad students. It was around this time that I was introduced to blended and e-learning using Moodle and Blackboard. After graduation, I moved to the University of Sheffield where I ran the MA in Multilingual Information…

After several years working as a technical translator and writer, I wanted to learn more about my craft so I signed up to do a PhD in Applied Languages at Dublin City University. My plan was to explore how we can use usability and cognitive psychology to engineer better technical…

Realising that the skills that make a good technical writer overlap considerably with those of a technical translator I began writing online and print technical documentation. My first tech writer job also involved managing the company’s website.